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NCA fines MTN in excess of GHS100,000 over data billing anomalies

The National Communications Authority (NCA) has fined telecommunications giant, MTN Ghana, in excess of GHS100,000 over data billing anomalies.
The faulty billing system saw customers of MTN Ghana, paying more for data and call services leading to a social media campaign #SaveOurData.
As if the data zapping wasn’t enough, calls to MTN’s customer service went unanswered despite the company’s notice of assurance to its customers.
“We are working round the clock to resolve the issues as soon as possible,” MTN Ghana said in a notice on Monday, December 2.
Subsequently, the regulator NCA, issued a directive to MTN to reverse the inaccuracy and also submit a detailed report on its billing challenges and the total number of affected customers. In the directive, the Authority directed MTN to submit a report on the challenges within 24 hours of receipt of the directive among other directives.
“The report should include: an explanation why the Authority was not informed of this challenge; the full nature of the issue; the number of affected customers and the remedial measures taken; how the issue will be prevented from occurring again in future,” the statement signed by the Director General of the Authority, Joe Anokye to MTN and copied to the Ministry of Communication noted.
But checks by Frontpage Ghana indicate that MTN is yet to comply with the directives by NCA, although it has initiated processes to resolve the technical challenges as well as compensation packages for affected customers.
Infuriated by the snobbish conduct of MTN, the NCA has imposed the fines to serve as a deterrent to other Telecos.
“A fine of GH¢ 10,000 daily in accordance with Section N (7) of the Authority’s gazetted Schedule of Penalties for failure to submit the report by 4th December 2019. It should be noted that this Pecuniary Penalty is a fine of GH¢ 10,000 for each day the infraction persists from 4th December to such a time that MTN submits the report,” a statement from the authority read.
It added that, “A fine of GH¢ 50,000 in accordance with Section N (23) of the Authority’s gazetted Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for challenges with billing inaccuracies regarding the purchase of their telecommunications service bundles.”
MTN has by the close of business on Monday, December 11, 2019 to fully pay the fines.

By: Ekow Annan/frontpagegh

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