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August 5, 2020
Front Page Ghana

MTN ordered to compensate customers over faulty billing system

Telecommunications giant, MTN has been ordered to compensate its numerous customers over some inaccuracies with its billing system.

The faulty billing system saw customers of MTN Ghana, being billed more for data and call services. That led to a social media campaign #SaveOurData with several customers threatening to swap networks over the anomaly.

As if the data zapping wasnt enough, calls to MTN’s customer service went unanswered despite the company’s notice of assurance to its customers.

“We are working round the clock to resolve the issues as soon as possible,” MTN Ghana said in a notice on Monday, December 2.

This hasn’t sat down too well with regulator, the National Communications Authority which has issued a directive to MTN to reverse the inaccuracy and also submit a detailed report on its billing challenges and the total number of affected customers by close of day today, Wednesday, December 4.

“The report should include: an explanation why the Authority was not informed of this challenge; the full nature of the issue; the number of affected customers and the remedial measures taken; how the issue will be prevented from occurring again in future,” the statement signed by the Director General of the Authority, Joe Anokye to MTN and copied to the Ministry of Communication noted.

By: Ekow Annan/frontpagegh

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